When your order is sent you will receive a reply confirmation within 24 to 48 hours. If the item you want is out of stock please email us at . to make an inquiry about next availability and /or making a post dated order. For any product inquiries, please contact info@natasha.net.au . We will be able to respond to you within 24 hours on weekdays ONLY.

NATASHA offers flat-rate shipping worldwide AUD $15.00 on all orders.


All orders are processed and dispatched within 2 business days from the order confirmation day.

They are then sent with International Express Mail Service - EMS, from the NATASHA headquarters in Bali, Indonesia. These items need to be signed for when received.

If you are not at the postal address to receive your parcel on the day of delivery, your parcel will need to be picked up and signed for at your local post office.

The time to receive your parcel within Australia and South East Asia will be a further 4 to 5 business days from the date of dispatch.

You will be notified by email when your parcel has been dispatched and you will receive a tracking number to trace the where a bouts of your parcel once it leaves our head quarters.

Please ensure the shipping address details you have sent us are correct. NATASHA Accessories Pty Ltd. cannot be responsible for parcels that go missing due to incorrect details given by the purchaser.

Public holidays and busy holiday times may produce delays in delivery time. NATASHA Accessories Pty Ltd. cannot be held responsible for delays at these times.

NATASHA operates Monday to Friday with the exception of Australian Public Holidays. 

Track your parcel here:

www.ems.com

Important information:

We are unable to redirect orders once item/s have been dispatched. Delivery times are provided as guidelines only.

Orders are subject to stock availability. If items ordered through our online store are no longer available or in the event we are unable to fulfill your order NATASHA will notify you within 2 business days to arrange a full refund or an exchange for a suitable alternative. If these arrangements are not suitable contact info@natasha.net.au or +62 87862770111


Ownership + Risk

All product remains the property of NATASHA until goods are received and compliance tag/s removed.